Who do I contact if I have an issue with my shipment?
Please email [email protected] with any issues regarding your shipment.
Last updated: October 13, 2022 10:05
Can I ship to a PO Box?
No, but we ship to military FPOs/APOs.
Last updated: October 13, 2022 10:05
What's going on with VAT/GST?
We have a new method of fulfillment! Countries in Zone A (Canada, the EU 27, Norway, Switzerland, the United Kingdom, Ukraine) should not receive additional charges upon receipt. Canadians, we will be marking all packages as “bill duties and taxes to shipper,” but this has historically not always worked. Please email [email protected] with your receipt of paid fees if you’re one of the above mentioned countries should you have received a charge by mistake.
Last updated: November 30, 2022 09:33
Can I get Horizons of Spirit Island as part of this campaign?
If you are a backer who is NOT in the United States, then absolutely! It’s available as an Add-On!
If you are a backer in the United States, you’ll still see the Horizons of Spirit Island Add-On as an option, but during the post-campaign pledge manager process, when you put your address in, it won’t let you get the rewards associated with this Add-On. So, please do not select this Add-On if you are a US backer — just go to Target.
Last updated: October 17, 2022 11:54
Will this campaign offer Spirit Island: Nature Incarnate in languages other than English?
Localization of any Spirit Island products is not within the scope of this campaign. We have many new options to make that happen due to our partnership with Synapses Games through Flat River Group, but we are still working out the details on translations. Rest assured that it’s happening! It’s just not part of this campaign.
Last updated: October 19, 2022 08:24
When is this expected to fulfill?
We are expecting a fulfillment date by end of 2023!
Last updated: October 26, 2022 09:47
In what order will these items be fulfilled? Or, will I receive existing items first?
For the US and Canada, items that already exist (Spirit Island core game, expansions, etc.) will be fulfilled and shipped first. Nature Incarnate will be shipped later. We do not have a timeline for this yet as we are still pending those details!
For everyone else, you should be receiving all of your items at once.
This may be subject to change, but we will provide that information in a project update and change the FAQ here!
Last updated: October 31, 2022 08:27
Will Nature Incarnate be available in a language other than English?
At this time, we are not going to have Nature Island translated into other languages. It will be in English only.
Last updated: October 31, 2022 08:27
When will we be getting our pledge manager surveys?
If you did not get your pledge manager survey by December 8th, 2022, please reach out to [email protected] or the BackerKit support team.
Last updated: November 30, 2022 09:28
When will the pledge manager close?
Unfortunately, that’s not a straight forward answer! We typically do a last call for changes/updates to addresses right when the product arrives for shipments to begin. You will receive plenty of warning in the form of updates as to when that date is. But, for now, we don’t have a specific calendar day.
Last updated: December 12, 2022 13:17
Will I get tracking information?
Yes, you should receive tracking information once your rewards are shipped. However, we have had issues in the past with FedEx generating emails. If you have any issues, please email [email protected].
Last updated: October 14, 2022 14:58
Will there be a retailer package?
No, but we sell directly to retailers after fulfillment if you meet our retailer requirements. Please email [email protected] for additional information.
Last updated: September 19, 2022 10:50
Once the Backerkit is locked, how do I update my address?
Please email [email protected] and include your Backerkit email address and your updated shipping address.
Last updated: September 19, 2022 10:53
How will I know what's going on?
Once funded, Greater Than Games updates once per month to give you the progress on the development of the game, shipment, pledge manager status, and more!
Last updated: September 19, 2022 10:52
What's going on with VAT/GST?
We have a new method of fulfillment! Countries in Zone A (Canada, the EU 27, Norway, Switzerland, the United Kingdom, Ukraine) should not receive additional charges upon receipt. Canadians, we will be marking all packages as “bill duties and taxes to shipper,” but this has historically not always worked. No matter who you are, please email [email protected] with your receipt of paid fees.
Last updated: November 22, 2022 10:22
Can I get Horizons of Spirit Island as part of this campaign?
If you are a backer who is NOT in the United States, then absolutely! It’s available as an Add-On! If you are a backer in the United States, you’ll still see the Horizons of Spirit Island Add-On as an option, but during the post-campaign pledge manager process, when you put your address in, it won’t let you get the rewards associated with this Add-On. So, please do not select this Add-On if you are a US backer — just go to Target.
Last updated: November 22, 2022 10:22
Will this campaign offer Spirit Island: Nature Incarnate in languages other than English?
Localization of any Spirit Island products is not within the scope of this campaign. We have many new options to make that happen due to our partnership with Synapses Games through Flat River Group, but we are still working out the details on translations. Rest assured that it’s happening! It’s just not part of this campaign.
Last updated: November 22, 2022 10:22
In what order will these items be fulfilled? Or, will I receive existing items first?
For the US and Canada, items that already exist (Spirit Island core game, expansions, etc.) will be fulfilled and shipped first. Nature Incarnate will be shipped later. We do not have a timeline for this yet as we are still pending those details! For everyone else, you should be receiving all of your items at once. This may be subject to change, but we will provide that information in a project update and change the FAQ here!
Last updated: November 22, 2022 10:23
Once the Backerkit is locked, how do I update my address?
Please email [email protected] and include your Backerkit email address and your updated shipping address.
Last updated: November 22, 2022 10:23
How will I know what's going on?
Once funded, Greater Than Games updates once per month to give you the progress on the development of the game, shipment, pledge manager status, and more!
Last updated: November 22, 2022 10:24
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.